The Eagle Creek No Matter What® Warranty
All Eagle Creek products are backed by our No Matter What® Warranty. From day one, Eagle Creek has been committed to building durable travel gear that lasts and our warranty is intended to take care of your damaged or broken product.
Our No Matter What® Warranty is extended to the original owner of the item and covers all functional aspects of the product for the life of your gear. No matter what happens to your Eagle Creek travel gear along the way, we are here to get you back to your next adventure as soon as possible.
This Warranty Covers
- Wheels
- Handles
- Zippers
- Fabric Tears
- Frames
- Buckles
This Warranty Does Not Cover
- Replacement after item is at the end of its life.
- Cosmetic damage or cleaning – scratches, dents, dings, scuffs, stains, color changes, normal wear and tear (including inner fabric), technological obsolescence, or other non-functional changes in the appearance of the product that occur during normal handling and use by any party and which do not impair the functionality of the product.
- Replacement of any non-defective parts in the item.
- Damage determined by us to be due to intentional abuse, modification, tampering, and/or alteration beyond what could be considered normal handling and use.
- Fabrics that are discolored or degraded
- Damage of contents or the replacement of lost or stolen gear and/or its contents.
Warranty Repair & DIY Parts
Keeping our collective carbon footprint in mind, we’ve found that at-home repairs are often the most sustainable way to repair your luggage. We are committed to building more and more of this functionality into our products as we evolve.
We are happy to offer free replacement parts when possible and you will only need to pay for shipping.
Common repairs that can be done at home: Some wheel replacements, broken buckles, and replacement folding boards.
Repairs that CANNOT be done at home: Any issues with handles, zippers, or tears in the bag body. Please follow the repair process and send your bag to an Eagle Creek Warranty Center for repair.
Submit a Warranty Request
Need a replacement part or looking to start a warranty claim? We're here to make sure you're ready for your next adventure. Please submit a request below and our team will follow up via email as soon as possible.
Warranty Service FAQ
Replacement of any non-defective parts in the luggage.
Damage determined by us to be due to intentional abuse, modification, tampering, and/or alteration beyond what could be considered normal handling and use.
Replacement after bags are at the end of their life.
Shipping to the repair center: Customers pay for shipping to the Repair Center. Remember to include the Warranty Form.
Shipping from the repair center: Eagle Creek will pay shipping to send your item back to you after it's been repaired.
DIY: If your repair falls under "Do It Yourself" (DIY), Eagle Creek will provide you with a free replacement part(s) and you will be responsible for paying shipping fees.
We cannot guarantee exact replacement of limited edition, discontinued, or out-of-stock items. We make replacement decisions at our discretion and reserve the right to decline a warranty claim.
Repair Locations
Before reaching out to a repairer directly, we ask that you please contact us using the form above, and let us know you're preferred repairer, and the problem with your item. This way we can ensure they have the replacement parts required for you, before you head in to see them.
317 Sussex Street
Sydney, NSW, 2000
Phone: 02 9261 1099
Fink's Canvas Covers Kempsey
Yarravel, NSW 2440
Phone: 0429 622 224
Phone: 02 9261 1099
Cobbler Rd (Shoe Repairs)
78 Baylis St
Wagga Wagga, NSW 2650
Phone: 0432 173 288
Email: cobblerrd@gmail.com
2/33 Jardine St
Kingston, ACT 2604
Phone: 02 6295 6162
3/265 Blaker Road
Keperra QLD 4054
Phone: 07 3352 7799
Email: stafford@luggagebne.com.au
Addwest - Shoe & Luggage Repairs
104 Andalusian Dr
North MacLean QLD 4280
Phone: 07 3844 5416
515 Camberwell Road
Camberwell VIC 31240
Phone: 03 9889 2800
107 Gilbert St
Adelaide SA 5000
Phone: (08) 8231 4884
317 Walcott Street
North Perth WA 6006
Phone: 08 9443 1800
108 Elizabeth Street
Hobart TAS 7000
Phone: (03) 6231 5082
157 Charles St
Launceston, TAS 7250
Phone: (03) 6331 4017
402 Tuam street
Christchurch 8011
New Zealand
Phone: (03) 943 4444
Email: info@twinneedle.co.nz
Still have questions?
Please note: We reserve the right to void this warranty if we determine a claim to be dishonest and fraudulent.